Return Policy

At Swati Pearls & Jewellers, we aim to provide you with a seamless and satisfying online shopping experience. However, we understand that there may be occasions when you wish to return a product. This Return Policy outlines the procedures and guidelines for returning items purchased on swatipearls.in.



1. Eligibility for Returns

 To be eligible for a return, please note the following conditions:

  • ·         The return request must be initiated within 1 days from the date of delivery.
  • ·         The product should be in its original condition, unused, unworn, and with all tags, labels, and packaging intact.
  • ·         Personalized or custom-made products may not be eligible for return unless they are found to be defective or not as described.
  • ·         Certain items, like pierced jewellery, cannot be returned for hygiene reasons unless there is a clear manufacturing defect.
  • ·         Please note that the return eligibility of specific products may be mentioned on the product page.

 

2. How to Initiate a Return

To request a return, please follow these steps:

  • ·         Log in to your swatipearls.in account.
  • ·         Go to the ""Order History"" section.
  • ·         Select the order containing the item you wish to return.
  • ·         Click on the ""Return Item"" option and follow the instructions provided.

3. Return Process

Once your return request is initiated and approved, please follow these steps:

  • ·         Pack the product securely in the original packaging.
  • ·         Include a copy of the invoice and any accessories that were included with the product.
  • ·         Seal the package and clearly mark it as a return.
  • ·         Arrange for the return package to be shipped to our designated address.

 

4. Return Shipping

  • ·         Return shipping costs will be borne by the customer unless the return is due to a manufacturing defect or an error on our part.
  • ·         We recommend using a reputable courier or shipping service that provides tracking information.
  • ·         Swati Pearls & Jewellers is not responsible for any loss or damage that may occur during the return shipping.

 

5. Inspection and Refund

  • ·         Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria.
  • ·         If the return is approved, we will process a refund to the original payment method within 6-12 business days.
  • ·         The refund amount will exclude any shipping charges, which are non-refundable.

 

6. Customer Support

If you have any questions or require assistance with the return process, please contact our customer support team at swatipearls@hotmail.com

 

7. Disclaimer

  • ·         Swati Pearls & Jewellers reserves the right to amend or modify this return policy without prior notice.
  • ·         This policy is subject to the laws and regulations of India.

Thank you for choosing Swati Pearls & Jewellers. We appreciate your trust and look forward to serving you with the highest standards of quality and service.

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